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Changes & Returns

Custom work requires commitment. Once production begins, changes are limited and cancellations may not be possible. We aim to be fair and transparent at every stage.

Before Production

  • Orders may be modified or cancelled
  • Deposits are refundable, less materials already purchased and any design or administrative time incurred
  • Approved drawings or specifications must be updated and re-approved before work proceeds

After Production Has Begun

  • Approved changes will be quoted based on materials already purchased and work completed
  • In many cases, changes require partial or full remanufacture
  • Adjustments may impact pricing and production timelines

Cancellations

  • Orders cancelled after production has begun are non-refundable
  • Work completed to date and materials purchased will be charged
  • Custom pieces are built specifically for each project and are considered committed once fabrication starts

Returns

Because each piece is built to order:

  • We do not accept returns for custom products
  • Color and grain variation, knots, and natural movement are inherent to solid wood and are not considered defects
  • Products built to approved specifications are considered final

Damaged or Incorrect Orders

All products must be inspected upon delivery.

  • Visible shipping damage must be noted with the carrier at the time of receipt
  • Failure to document damage at delivery may void shipping claims
  • Concealed damage, fabrication errors, or specification issues should be reported promptly upon discovery
  • Products should be inspected prior to installation and within a reasonable timeframe after delivery

Please refer to our full Shipping & Receiving Guide for detailed instructions.

If a manufacturing defect or error is confirmed, we will repair or replace the affected component at our discretion.

Our Approach

We work closely with our clients to avoid issues before they happen. Clear drawings, approvals, and communication are part of our order process—so that what arrives is exactly what was intended.

Finish Selection Guide

Select a finish based on how the surface will be used and maintained over time.

Mineral Oil & Organic Beeswax

Best for: Frequent chopping
Maintenance: Frequent, easy
Feel: Soft, natural matte
Repairability: Excellent

Pure Tung Oil

Best for: Infrequent chopping
Maintenance: Periodic, more involved
Feel: Satin, warmer tone
Repairability: Good

Rubio Monocoat™

Best for: General use surfaces
Maintenance: Low
Feel: Matte, raw wood appearance
Repairability: Localized repairs possible

Impermio™ Film Finish

Best for: High moisture / heavy use
Maintenance: Minimal
Feel: Sealed, protected surface
Repairability: Not spot-repairable

How to Choose

  • Choose Mineral Oil & Organic Beeswax for active chopping surfaces that can recover from wear over time
  • Choose Pure Tung Oil for reduced maintenance with occasional cutting and a warmer, naturally evolving appearance 
  • Choose Rubio Monocoat™ for low-maintenance, general-use surfaces without direct cutting
  • Choose Impermio™ Film Finish where moisture resistance and long-term protection are the priority

View Full Finish Guide →

Edge Profile Guide

Use this guide to compare available edge profiles. Final shaping may vary slightly based on thickness and project requirements.

Drawings are shown on 1 ½” thick material for reference. Profiles may appear slightly different on thicker pieces.

Standard

Squared
   

Eased
1/16" Radius

Pencil
1/8" Radius

Small Roundover 3/16" Radius

Medium Roundover 1/4" Radius

Large Roundover
3/8" Radius

Extra-Large Roundover
1/2" Radius

Bevel

High Design

These profiles require additional shaping and may affect final pricing.

Bias

Shark Nose

Sting Ray

Drift

Crescent

Reverse Demi

Traditional

These profiles require additional shaping and may affect final pricing.

Bullnose

Roman Ogee

Traditional Ogee

Cove and Bead

Roundover with Bead

Looking for a custom edge profile?

We can create many custom profiles beyond the options shown here. Some can be made with existing tooling, while others may require custom tooling, additional design time, and added cost. Contact us before ordering if you have a specific profile in mind.