We stand behind the quality of our work.
Our products are made from solid hardwood, a natural material that responds to its environment. Performance depends on proper design, installation, and care.
We warrant our products to be free from manufacturing defects under proper conditions of installation, use, and environment.
Covered conditions include:
The following products are not covered under this warranty:
Solid wood varies in color, grain, and texture.
Variation in appearance is inherent to the material and is not considered a defect.
Solid wood expands and contracts in response to changes in humidity and environment. This movement is natural and unavoidable.
Failure to allow for this movement is the most common cause of issues and is not considered a manufacturing defect.
When properly designed and installed, this movement is controlled and expected. When restricted or unsupported, it can result in warping, cracking, joint stress, or structural failure.
Proper structural support and installation are required for warranty coverage. Designs that restrict movement or lack adequate support—such as rigid attachment, unsupported overhangs, or insufficient substructure—are not covered.
Drawings or installation details should be submitted prior to fabrication to confirm compatibility with solid wood construction.
Proper installation is a condition of warranty coverage.
Refer to our Installation Guidelines for detailed requirements.
Warranty coverage depends on proper storage, handling, environmental conditions, and use of the product. Installation requirements are outlined above and are a condition of coverage.
All shipments must be inspected at the time of delivery.
Any visible damage must be noted on the delivery receipt before signing. Failure to do so may result in denial of a claim by the carrier.
Claims for shipping damage must be reported promptly after delivery. Delayed inspection or reporting may void eligibility for replacement or reimbursement. Signing the delivery receipt without noting damage constitutes acceptance of the shipment as delivered.
This warranty is limited to the repair, refinishing, or replacement of the product, at our discretion.We are not responsible for:
Our total liability is limited to the original purchase price of the product.
