Shipping & Returns

Your satisfaction is our highest priority.

We strive to make all custom orders within the lead time stated on the top of the product page (add three business days for the Monocoat finish and five business days for polyurethane). Occasionally, we will ship earlier than the above time period, so please email us if for any reason you cannot receive your order before a given date. We want you to know where your order is in transit, so we ship all orders insured and provide tracking information by email.

Shipping Options

We offer the following options for shipment:

FedEx Ground

FedEx Ground and Home Delivery offer delivery to your door at any address within the continental United States. There are size and weight limits on this option, so not all orders can be shipped via FedEx Ground. If your order is too large for this service, it will not be displayed as an option at checkout.

Basic LTL Freight (excludes Liftgate Service)

This is for residential addresses. The freight company typically uses smaller trucks (smaller than full sized semis) to navigate residential areas. The major benefit to the residential delivery option is that you schedule a delivery day. This delivery appointment is a full-day window so we generally recommend scheduling for a day when you can be home and have friends/workers/help on hand to receive the shipment.

Here's how it works from start to finish -

1. When we finish making your custom wood top, we build a custom crate or pallet (dependent on order size) to transport your shipment.

2. We book your shipment and the freight company comes within 1 day (weather permitting).

3. Upon arrival, the freight driver tags your shipment with a tracking number. This is called a PRO number for freight shipments. After tagging and signing, the shipment goes into transit. Average transit time is 2-5 business days depending on your distance from Denver, CO.

4. We email you with your specific shipment information that day. The email we send you includes your PRO# along with any applicable maintenance and installation instructions.

5. The freight company will reach out to you once your shipment has been received at your local service center to schedule delivery on a day that works best for you. This delivery appointment is a full-day window.

6. On delivery day, the driver will pull up to the delivery address for curbside delivery. The truck stays curbside because most residential driveways are not built to support the heavy load of a large truck.

7. You inspect and unload the shipment from the truck. We recommend having help on site to offload, or looking to our liftgate service delivery option for an additional charge (crate size restrictions may apply for larger shipments). FedEx also offers the option to load your vehicle from their local service center if necessary. 

8. A signature will be required. All of our shipments are covered to protect our customers from damage, concealed or obvious, until you sign for your shipment. Make sure to fully inspect the crate and contents before signing for the shipment. If damaged, write "damaged" on your delivery ticket and do not accept the shipment. If the driver will not wait for your inspection, write "damaged" before signing for the ticket to account for any possible concealed damage.

9. Sign for your shipment and it is complete.

*Just a side note - we package our shipments VERY thoroughly because we know how important it is for us to get the piece to you safely. We have had quite a few cases where a freight company was rough with our shipping crate, but the countertop/tabletop inside was still in perfect condition due to our packaging methods. So, we recommend taking the time to open your crate and inspect the countertop inside if you are at all uncertain about your shipment. 

Freight to Residence with Liftgate

This additional liftgate service means your shipment will be delivered on a liftgate-equipped truck and the driver is responsible for lowering the shipment to the curb.

This is necessary when you do not have the machinery or the manpower to be able to receive the shipment without this service, but liftgate sizing is limited to crates approx. 40" x 90".

Additional Options

Please feel welcome to reach out to one of our team members should you feel that you may need additional help handling your delivery. FedEx offers options for Inside Delivery (first dry space) for an additional fee, but shipment sizes may limit this option. Alternatively, other handling options may be available through third-party carriers for an additional fee.

Shipping Destinations

We offer domestic shipping rates to the lower 48 through our website. Please inquire about shipping rates to Alaska and Hawaii.

Shipment Inspection

We work with carriers that we trust and have had the best experiences with, but on occasion packages are mishandled and are received with damages. We ship all packages insured for your protection and signing for shipment in good condition ends the company’s insurance liability, so please take the time to inspect your package upon arrival to take advantage of that service. 

Concealed damage is covered by shipping insurance, but only if noted at time of delivery. This is another reason that it's important for you to inspect your shipment upon arrival. Make the delivery driver wait while you inspect the contents and only sign for the shipment in good condition once you've inspected it fully. If the delivery driver will not wait, write "damaged" clearly on the delivery ticket before signing. This will allow us to file a claim on your behalf in the event that there is concealed damage. If damage is not noted at time of delivery, we will have no recourse with the shipping company. If your shipment does arrive damaged, account for it on your delivery ticket. In this case, write "damaged" and refuse the shipment. Take pictures and email us at the time of the incident.

Please be sure to be on time with the appropriate help needed to your scheduled delivery. FedEx will bill you directly if they deem that your shipment has detained their route (they usually allot 15 minutes for delivery). Detention fees vary by shipment destination, zones, time of day/year, etc.

To reiterate, we value our customers to the highest and have provided the above information for your protection. Please follow the above information and we will be able to help you through any shipping incident.

Returns & Cancellations

At Armani Fine Woodworking, we take pride in our top quality handmade craftsmanship and we value our relationship with you. We understand that everyone encounters unforeseen circumstances, and we are always eager to find solutions that reflect that.

Armani Fine Woodworking accepts returns with the following restrictions:

  • Returns and refunds are accepted only for items purchased directly through Armani Fine Woodworking.
  • Only non-custom products (namely, unmodified cutting boards and ready-to-ship desktops) are eligible for returns.
  • Returns must be effectuated within 30 days of receipt.
  • Items must be returned unused, in original condition and must include the original packaging.
  • Shipping and handling charges are not refundable. The customer is responsible for all return shipping charges and insurance.
Please follow our return procedure steps below:
  • Contact an Armani representative to initiate the return.
  • Arrange for return shipping.
  • Return items should be shipped to: 

Armani Fine Woodworking

90 S Santa Fe Dr.

Denver, CO 80223

  • If you'd like, Armani Fine Woodworking can provide a return shipping label at your cost. You can drop off the shipment at a FedEx location, or arrange a pickup at your home here.
  • Should you choose to arrange shipping on your own, we highly recommend using a trackable shipping method and insurance for all returned items.
  • Your refund will be issued after the returned item is inspected and determined to be in an acceptable condition. You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
We are unable to offer refunds on custom products. However, because we trust our craftmanship and value our relationships with our customers, we are always more than happy to discuss potential solutions should the need arise.

Order Changes and Cancellations
We understand that you may be in a hurry to place your order while you await delivery and installation of your cabinets and appliances. If you believe there is any chance that your product dimensions are likely to change, please include a note that your order is pending final measurements, and we will hold off on starting production until you let us know your design is finalized. This will also ensure that you avoid change and cancellation fees.
Otherwise, product changes requested after the order is finalized and before we start production will incur a $25 change order fee per piece, as well as any additional product and shipping costs. Once we begin production, the customer will be responsible for any additional manufacturing costs, which may include scrapping the original piece and restarting production.
Custom orders can be cancelled for up to one week, or until we start production, whichever is sooner. We cannot permit refunds after this time.
To get a sense of when we are likely to start production, subtract 10 days from the posted lead time.