We strive to make all custom orders within the lead time stated on the top of the product page (add three business days for the Monocoat finish and five business days for HAPs-free polyurethane). Occasionally, we will ship earlier than the above time period, so please email us if for any reason you cannot receive your order before a given date. We want you to know where your order is in transit, so we ship all orders insured and provide tracking information by email. Shipments within the continental United States will typically be delivered 1-5 business days from the date the shipment is received by the carrier (note: carrier delays may apply). See the Order Holds section of our website for more information.
We greatly appreciate you taking the time to read through your chosen shipment option as we want to be sure you are well prepared and know what to expect upon your delivery day. Please reach out to one of our staff with any questions or concerns. Your satisfaction is our highest priority!
FedEx Ground
FedEx Ground and FedEx Ground Home Delivery offer delivery to your door at any address within the continental United States.
Orders packaged for Ground shipment will be secured in a double-layered cardboard box and cushioned with 2" foam padding on all sides. There are size and weight limits on this option, so not all orders can be shipped via FedEx Ground. Orders shipped FedEx Ground come with a Delivery Signature Requirement, so it is advised to ship to an address where you will be available as the carrier does not set a delivery appointment. FedEx will attempt delivery three times before holding your shipment for a limited time at a local service center for pickup. If pickup is not completed within a certain timeframe, usually around three days, FedEx will return the package to us and the customer will be liable for any additional shipping and handling fees.
Note: One of the reasons we have chosen to partner with FedEx as our designated carrier is due to their low damage rates. However, while we find cases of damage to be rare, the claims we do see tend to be for awkwardly large and/or heavy shipments, or those heading to terminals that are historically aggressive with their shipments. For this reason, we may attempt to reach out to you prior to the shipment of your package to inquire whether you would like to upgrade to Basic LTL Freight service (see below) for an additional fee.
Please scroll below to view our Shipment Inspection requirements.
Basic LTL Freight (excludes Liftgate Service)
This is for residential or commercial addresses within the continental United States. Please inquire with one of our staff about shipments outside of this area.
We use FedEx Priority Freight for all shipments that cannot be sent via FedEx Ground (unless otherwise noted). Orders shipped via LTL Freight are packaged on a pallet with foam cushioning and encased in double-layered cardboard before being strapped down and loaded on the freight truck via forklift. Once your order has been packaged, a shipment will be created and a pickup scheduled either same day or next day, depending on the time of day your shipment is finalized. You will receive tracking information as soon as a shipment has been created for your order.
- For Residential Deliveries:
Shipments to residential addresses will include a delivery appointment for a specific date and timeframe (usually a four-hour window). FedEx will call the phone number on file to schedule a delivery appointment once they have received your shipment at their local service center. A delivery appointment must be scheduled within three days to avoid storage charges at the customer's expense.
While FedEx typically uses smaller trucks (vs. full-size semi) to navigate residential areas, they are still too large/heavy for most residential driveways and so they will unload for curbside delivery. This shipping option requires you to have a team onsite to manually offload your shipment. Liftgate service is available for pieces smaller than 56" x 76" for an additional fee (see below), but as this only requires the driver to lower the shipment to the curb, we do suggest forgoing this option as you will still need a team onsite to maneuver the shipment.
If you are unable to offload your shipment, FedEx does offer the option to load your vehicle via forklift at their local service center, and this can be arranged when they call to schedule your delivery appointment.
- For Commercial Deliveries:
Shipments to commercial addresses will include a Call Ahead notification, usually within an hour, but ultimately up to the driver's discretion.
Deliveries to commercial addresses assume unloading via forklift, so please ensure you select liftgate service at checkout if available and necessary.
- All Freight Shipments:
Signing for any services that are not standardly included will entail that FedEx bill you directly for these services (i.e. liftgate service, inside delivery, etc.).
Please be sure to be on time with the appropriate help needed for your scheduled delivery. Each delivery is allotted approximately 15 minutes for offloading - you may be liable for additional detention fees if you are unavailable or unable to offload your shipment within the allotted time. Similarly, additional fees may apply if FedEx arrives and you are unable to receive your shipment, necessitating a second trip charge.
Please scroll below to view our Shipment Inspection requirements.
Freight to Residence with Liftgate
Please read the above details to gather an understanding of the basics of this shipment selection. This additional liftgate service means your shipment will be delivered on a liftgate-equipped truck and the driver is responsible for lowering the shipment to the curb.
This is necessary when you do not have the machinery or the manpower to be able to receive the shipment without this service, but liftgate sizing is limited to pallets approx. 60" x 80" i.e. pieces smaller than 56" x 76".
Please note: If liftgate service is utilized on your delivery day but not paid for in advance, FedEx will bill you directly for the service. Please ensure you review your delivery ticket prior to signing for your shipment's release. If you did not request liftgate service and it was used, or if the ticket notes liftgate service (or other services) that were not used, request the driver remove the item(s) before providing your signature.
Shipment Inspection
We work with carriers that we trust and have had the best experiences with, but on occasion packages are mishandled and are received with damages. We ship all packages insured for your protection and signing for your shipment in good condition ends the company’s insurance liability, so please take the time to inspect your package upon arrival to take advantage of this service.
In the event of damage, any obvious or concealed damage MUST be noted at the time of delivery in order for us to have any recourse with the carrier. If damage is not noted prior to signing for delivery, there may be additional costs involved in the repair and/or replacement of your order. If you are unable to inspect your shipment prior to signing for delivery, simply write "damaged" legibly in the signature line. If there is visible damage to your shipment, refuse the shipment and contact one of our staff so we can get started on your replacement order. See below for more information on the Claims Process.
Claims Process
In the case of shipment receipt: The claims process will require pictures be taken of the outside of the packaging (including a close up of the label), the contents of the packaging showcasing the cushioning and respective damage to the piece, and that both the piece and packaging be retained for any subsequent inspection and/or order return. In this case, documentation noting the damage prior to signing for delivery will also be required.
In the case of shipment refusal: Shipment damage must be noted on your delivery receipt and the shipment refused. Please be sure to take photos of the exterior of your shipment so those can be supplied in your claims case.
Please reach out to one of our staff with the above information as soon as possible so that we may begin the claims process on your behalf. If damage is not noted at the time of delivery, you may be subject to additional fees relating to the repair and/or replacement of your order along with additional shipping and handling fees.
Additional Options
Please feel welcome to reach out to one of our team members should you feel that you may need additional help handling your delivery. FedEx offers options for Inside Delivery (first dry space) for an additional fee, but shipment sizes may limit this option. Alternatively, other handling options may be available through third-party carriers for an additional fee.
Shipping Destinations
We offer domestic shipping rates to the lower 48 through our website. Please inquire about shipping rates to Alaska, Hawaii, Puerto Rico, or Canada.